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You’ll be refunded via your original payment method.We will notify you once we’ve received and inspected your return. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement. If the problem is not major, we will repair the item within a reasonable time. or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.Īlternatively, you can choose to keep the item and we will compensate you for any drop in value.is significantly different from the sample or description.has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. In some cases we can offer an exchange or store credit, please contact our customer service team for more information. Good Games TCG does not accept change of mind returns. If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. If your order cannot be cancelled because they have already been processed and shipped, please see our "Return Policy".At Good Games, we want our customers to be completely satisfied with their purchases.
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If you are found to be using 3rd party software and/or bots to place orders on our website, or abusing order limits by creating multiple accounts, your order will be immediately cancelled and will be charged the full 10% cancellation fee. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.
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This includes all items that are currently in-stock, and all pre-order items. Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. Rush-Order items are usually shipped within 24 hours so these requests must be sent in as soon as possible after placing the order. Orders can be cancelled before the items are shipped by contacting our customer service e-mail: requests MUST be sent within 24 hours of the order being placed to attempt to cancel the order. will have all orders cancelled and will not be allowed to purchase those products.Īt this time, all Pre-Order products must be paid in full at the time of purchase to ensure your reservation. Purchasers who abuse this rule by creating multiple names, addresses, etc.
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If you place multiple orders for items that have a "Per Customer Limit", the orders over the limit will be cancelled unless otherwise arranged. You may contact us if you believe the Fraud Risk is false to attempt another purchase. Mismatched billing/shipping address, lack of CVV code, mismatched IP address, etc.) we will most likely cancel your order. If your order shows up as a Fraud Risk (EX. This will always be our worst case scenario if all other options are unsuccessful with providing the product. We reserve the right to cancel any order at any time and provide a full refund to the purchaser before fulfillment of the order. Hidden Fates, Champion's Path, Special Collection Sets, etc.) The most commonly shorted products are specialty items outside of regular sets or products. While unlikely, distributors do short their buyers on products in some instances. We will always do our best to not oversell products to avoid cancellations. Please contact for any cancellation requests.Īllocations of products are not known until after distributor orders are due. Pre-Ordered products are available to cancel (10% fee may apply, please see "Cancellation Policy") from the time the order is placed, until the order with our distributors are due. If your order consists of in stock items or other Pre-Order items that release on a different day, the order will NOT be shipped until ALL items are in stock. All Pre-Order products will be shipped on or before the release date unless otherwise noted.